1. What lessons has your organization learnt through the current COVID-19 crisis?

• Readiness to address climate change and/or other issues
• Increasing importance of effective employee engagement
• Increasing centrality of the Corporate Affairs function
• Importance of knowing your stakeholders

2. To what extent has the Corporate Affairs function been able to embed a reputation ethos in other corporate functions’ plans and activities?

• Positioning purpose as a North Star
• Reinforced the importance of Corporate Affairs function
• More communication and collaboration with strategic alliances
• To identify strategic needs

3. How are you measuring the impact that of corporate affairs activities on delivering value to the business?

• Looking at stakeholders' perspectives/views
• Employee engagement pulse checks 
• By the use of KPIs and/or dashboards
• Using a good mix of qualitative and quantitative data

4. What is the most important thing companies should focus on in the post-COVID context to truly be trusted leaders?

• Delivering on promises. Actions have to match words
• Clear view on how to make tradeoff decisions
• Transparency, effective communication, and connection with stakeholders
• Supporting communities, more education around sustainability 
• Bringing in a purpose on sustainable practices